Terms & Conditions
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Terms & Conditions
Customer Information and T&Cs
Getting the most from your new Torpey
- Avoid using your hurley straight away in a match or clashing scenario. It is recommended that you ‘break the hurley in’ by pucking a ball with the hurley over the course of a week prior to playing with it in a game. The pucking of the ball compacts the fibres of the hurley bás and, therefore, should give more strength to the hurley and give it longevity.
- Please be mindful of where you store your hurley as this may affect the quality of your hurley over time. Cold-damp conditions can cause moisture to seep into the hurley, which may cause the hurley to become heavier and cause the hurley to become more susceptible to breakage. Storing your hurley in very dry and warm conditions may cause it to become very brittle and cause the hurley to become more susceptible to breaking.
- Please note that any alterations or customisations a customer makes to a hurley may introduce defects to the structure of the hurley or weaken the hurley.
Terms and Conditions
- All users of Torpey Hurleys website are subject to the outlined terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please refrain from using this website.
Hurleys are made from a natural material and, although every effort is made to produce the highest quality hurley, they are innately a non-uniform product and their lifespan is unpredictable.
Torpey Hurleys will not issue refunds for any hurleys that are used, marked, altered or broken.
If a customer wants to return a hurley that is unused and unaltered a refund may be issued upon direct inspection at the factory store with the receipt within 14 days from when you received the hurley. If returning a hurley via post/courier please allow sufficient time for the transit of the hurley within the 14 days.
Online Hurley Orders
Please note it can take up to 3 days to process your order in store, and up an additional 2 days for posting to anywhere in Ireland. We will do our best to process orders as quickly as possible depending on stock levels.
Torpeys do our utmost to ensure you receive a hurley that meets your specific requirements based on the information we receive.
When you receive your hurley please inspect the hurley immediately for defects and to make sure you are happy with it prior to use or alteration. If you are not happy with the hurley please contact the office via telephone or visit to the store during working hours to arrange a direct inspection of the product.
For hurleys returned via post please note the price of return shipping will not be refunded. Hurleys returned via courier/post are the responsibility of the customer, and Torpey Hurleys can not take any responsibility for goods that are lost in transit or damaged in transit. If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
Torpey Hurleys aim to protect and respect the privacy or all our customers, both online customers and shop visitors.
The information Torpey Hurleys collect from customers is used for billing and administration purposes only and is kept fully confidential. The nature of the information Torpey Hurleys require to deal with online orders and customer queries generally involve contact details (such as name, address, and phone number) and payment information (such as credit/debit card information). Please note billing information is not stored in any form and is discarded in a manner to ensure confidentiality after the order has been processed. Some customer’s contact details may be stored to ensure repeat orders are processed promptly. None of the information we gather is passed onto third parties.
When visitors use the website, information such as the ISP’s domain, the time accessed and the pages visited will be stored by us. This is to analyse the web traffic and improve content of the site.
Torpey Hurleys website may on occasion link to sites operated by third parties – please note Torpey Hurleys have no control over the content of these third-party links and customers access these at their own risk. Third party links have separate privacy and data collection practices, which Torpey Hurleys are not responsible for.
The content in this site, including but not limited to, the text, graphics or code, is copyrighted as a collective work under Irish and European copyright laws and is the property of Torpey Hurleys. Unauthorised uses of Torpey Hurleys website content including, but not limited to, the reproduction, distribution, display or transmission of the content of this site is strictly prohibited. End users also agree not to change or delete any proprietary notices from materials downloaded from the site.